Return Policy

We hope you love what you ordered! But just in case you are not 100% satisfied with the items you received, we are happy to accept returns within 30 days of delivery for items in unused condition. We will cover the shipping costs for the return. Please note that we will not reimburse you for the shipping costs that have already been paid.

return procedure

Step 1:

Please contact us via email ( shop@haartipp.de ) or via chat about your return request. Include the items you wish to return and the order number. We will process your request within 24 hours of your submission.

Step 2:

We will email you a returns label. Please then return the items according to the return instructions.

Step 3:

Within 3-5 days after our warehouse has received your items and approved your request, the appropriate refund will be credited to the original payment account or credit card.